Digital inclusion is a process undertaken by a government or public/private entity to bring information and communication technologies (ICTs) closer to those who do not yet have access to, or knowledge of these tools. Although the social nature of digital inclusion is acknowledged, as is the necessity of community involvement in management (creation, execution and evaluation) of the associated programs and projects, the users are not taken into account. Similarly, although in the bibliographical material emphasizes the need for integral quantitative and qualitative studies, the numerical approach to the phenomenon has been repeated, especially those of demographic character. The document concludes suggesting complex approaches to digital inclusion, so as to keep in mind the relationships between diverse aspects of the phenomenon, including the social ones, and their emergent and inhibited properties.